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Frequently Asked Questions

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For your enjoyment we suggest a minimum internet speed of 2Mbits and recommend the following web browsers: Microsoft Edge, Safari, Chrome.

Other browsers may work fine, however we would suggest not using Firefox due to a few known glitches. The quality of the videos are determined by your internet connection and device you are using. You may notice after the first 10 seconds the quality adjusts automatically - with a good connection you will receive full HD video! Try watching one of the free intro's, if it plays well then you should be fine!

We've teamed up with our friends at Cake Decoration & Sugarcraft magazine to bring you a monthly digital version of their magazine at no extra cost - just for being a CDTV member! The magazine is available via the popular Pocketmags newsstand website or app.  Complete the three simple steps below.

1 - First connect your CakeDecorating.TV membership to the Pocketmags Newsstand by clicking this link. 

In the new window enter your email address (this will check to see if you already have a Pocketmags account)

 

 

2 - Create an account (if you already have a Pocketmags account then it will ask for your Pocketmags password instead) 

 

 

3 - Enter your email address one last time ! (Note: this must be the same email address you use on this website)

 

 

 

To view your magazine

Go to the Pocketmags website. At the top right hand side, click Account then My Library.  Log in to the website using the email and password in step 2 of 3 above. 

 

 

Instuctions for viewing in Pocketmags App

1. Connect your CDTV account as per steps 1-3 above

2. Download and install the App

3 .Select: I have a Pocketmags Account

4. Click My Pocketmags

 

5. View and download your magazine

One of the benefits of being a member is your 10% off these stores:

CakeCraftShop.co.uk

CakeCraftWorld.co.uk

Whether buying a box and board or going for the full works, your 10% off is a real treat!


All you need to do:

1. If you already have an account with one of the above online stores:

Login using the same email address you use on CakeDecorating.TV. The store will recognise you as a member and apply your 10% discount automatically.

2. If you don't have an account with one of the above online stores

Visit one of the above online stores, add items to your basket. When ready to checkout use the same email address you used for this website. The store will recognise you as a member and apply your 10% discount automatically.

Please note: for security reasons CakeDecorating.TV does not share passwords with any online store. We recommend you use a different password for the online store to the one you use on this site.

Click here and select your preferred subscription.

Fill in the form, if you are in the EU click the “pay with GOCARDLESS” Button. This will setup a direct debit with your bank. If you are outside the EU, click the link: “Set up a payment with Paypal”. Subscription starts immediately and will renew automatically (unless you opted for a gift subscription)

Please note the payment normally takes a few days to set up, but you will still have access to all the features of the website.

Gift vouchers are a lovely way to treat a friend or relative. You have the option to purchase a 6 or 12 month gift subscription. You can email the lucky recipient or print out the gift voucher, place in a card or present. You can purchase a gift subscription by clicking here.

We do not send out vouchers in the post.

You can check out our public Facebook page here: https://www.facebook.com/CakeDecoratingTV/

However, as a CDTV member you get privileged access to our private Facebook page where you can talk to other enthusiastic cake decorators like yourself! 

All you need to do is visit our public Facebook page, from the menu select groups (or scroll down until you find Groups). Click on Cake Decorating TV - Members Only. Then click on the blue Join Group button. 

We'll verify your request and then you'll be good to go!  Once set up you can visit the Private Facebook Group directly by going to:  https://www.facebook.com/groups/CDTVmembers/

If you find a video that will not play click on the “broken video” link located to the right just underneath the video, and a box will appear. Please fill in a few details and click send. One of our software engineers will take a look. Don't forget, for your enjoyment we suggest a minimum internet speed of 2Mbits and recommend the following web browsers: Microsoft Edge, Safari, Chrome.

You may cancel your subscription any time.  Regrettably we will not make refunds for any part subscription remaining, for example: if you cancelled halfway through your subscription we cannot refund the remaining half.

 

To cancel your subscription:


*GoCardless (Direct Debit) customers: Contact your bank or building society on the phone, via secure online banking, or visit your local branch. Alternatively use our contact form and we will cancel your Direct Debit on your behalf. 

*Direct Debit payments can be cancelled at any time but a bank will require at least 1 day's notice before your next payment date.

 

Paypal customers: Log in to your Paypal account and cancel your subscription payments as below. 

 

1. Select your re-occurring payment from the Paypal dashboard



 

 

 

2. Select "Manage Cake Decorating TV Payments"

 

 

3. Click the "Cancel" button

We are working hard behind the scenes to bring you the very best content. We currently update the website every 2 weeks with all the new stuff we've been filming and we'll post some pics to your dashboard so you can see what we are up to.

Yes – you can purchase multiple subscriptions and then allocate each subscription to individual students. Please note the first subscription will be allocated for the master account, so for example if you had 10 students you would need to purchase 11 subscriptions. Please note the payment normally takes a few days to set up, but you will still have access to all the features of the website.
 

To allocate a subscription:

  1. Click or hover over “My Account” link.
  2. Select group membership / subscriptions.
  3. Enter the recipient's email address, this will send an activation code & secret password, required when signing up. The recipient's subscription start when they first sign into the website.

It's simple to rejoin.

1 - Login to your expired account with your email address and password here: https://www.cakedecorating.tv/login

 

2 - Click on the upgrade button (top right)

 

 

3 - Select your subscription type: Individual (most common option), Group (for Schools / colleges) or select Gift subscription.

 

 

4 - Select subscription duration, re-enter your password, agree to the terms & conditions then select payment type: GoCardless for UK customers or Paypal for customers outside the UK